1.- About us

This web page is owned by SENTAT DESIGN, S.L. (hereinafter, “SENTAT”), registered in the Commercial Registry of Valencia (Spain) with VAT Lumber B40556037.

2.- Information and consent

By accepting this Privacy Policy, the user (hereinafter, the “User” or the “Users”) is hereby informed and gives their free, informed, express and unequivocal consent for the processing by SENTAT of the personal data that they may provide through the web page located in the URL [https://www.sentat.es/] (hereinafter, the “Website”), as well as to the processing of the data derived from their browsing, and any other data that they may provide in the future.

The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner in order to facilitate its understanding, with the User having the power to freely and voluntarily decide whether they wish to provide their personal data to SENTAT.

3.- Obligation to provide data

The data requested on the Web forms are generally compulsory (unless in the field in question it is specified to the contrary) so as to comply with the purposes for which they are collected.

Therefore, if they are not provided, or they are not provided correctly, these purposes cannot be fulfilled, notwithstanding that you will be able to freely visualise the content of the Website.

4.- With what purpose shall SENTATprocess User data?

The personal data provided via the Website shall be processed by SENTAT for the following purposes:

1. Data provided to formalise a purchase:

• To manage, process, ship and monitor purchases made.
• To contact the User to complete the order if they have saved their shopping cart or they have saved products in their shopping cart without completing the payment process.
• To carry out quality and satisfaction surveys.
• To send personalised commercial communications to the User concerning products and services offered by SENTAT, by electronic and/or conventional means, unless the User objects by marking the box provided to this end on the Website.
• To send commercial communications to the User, by electronic and conventional means, concerning products and services offered by SENTAT.
• To prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests, if the User has provided authorisation by marking the box provided to this end.
• To carry out an analysis on the use of the Website and verify User preferences and behaviour with the purpose of improving communication with Users of the Website.

2. Data provided through forms concerning out of stock products:

• To inform Users of the availability of products in relation with which they showed interest but were out of stock.
• To send commercial communications to the User, by electronic and/or conventional means, concerning products and services offered by SENTAT.
• To prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests, if the User has provided authorisation by marking the box provided to this end.
• To carry out an analysis on the use of the Website and verify User preferences and behaviour with the purpose of improving communication with Users of the Website.

3. Data provided through contact forms:

• To manage, process and respond to petitions, requests, incidents or enquiries by the User.
• To send commercial communications to the User, by electronic and/or conventional means, concerning products and services offered by SENTAT
• To prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests, if the User has provided authorisation by marking the box provided to this end.
• To carry out an analysis on the use of the Website and verify User preferences and behaviour with the purpose of improving communication with Users of the Website.

3. Data provided for the sending of the Newsletter:

• To manage the subscription and/or unsubscribe from the Newsletter.
• To send commercial communications to the User, by electronic and/or conventional means, concerning products and services offered by SENTAT
• To prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests, if the User has provided authorisation by marking the box provided to this end.
• To carry out an analysis on the use of the Website and verify User preferences and behaviour with the purpose of improving communication with Users of the Website.

5. Data provided in order to obtain discounts or to participate in promotions:

• To manage and carry out the promotion, as well as manage the development thereof.
• To send commercial communications to the User, by electronic and/or conventional means, concerning products and services offered SENTAT, if the User provides their consent to this end by marking the corresponding box.
• To prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests, if the User has provided authorisation by marking the box provided to this end.
• To carry out an analysis on the use of the Website and verify User preferences and behaviour with the purpose of improving communication with Users of the Website.

5.- What User data does SENTAT process?

SENTAT shall process the following categories of User data:

1. To formalise a purchase:

• Identification data: name, surnames and National Identification Number.
• Contact information: e-mail address, telephone number and postal address.
• Transaction data relative to goods and services offered by SENTAT: products and services acquired or with respects to which the User has shown interest.
• Economic and financial data: bank card.
• Browsing data.

2. Data provided through forms concerning out of stock products:

• Identification data: name and surname.
• Contact information: e-mail address.
• Transaction data relative to goods and services offered by SENTAT: products and services with respects to which the User has shown interest.
• Browsing data.

3. Data provided through contact forms:

• Identification data: name and surnames.
• Contact information: e-mail address, telephone number and postal address.
• Other data: data provided by Users themselves in open fields on the forms provided throughout the Website.
• Browsing data.

4. Data provided through collaboration forms:

• Identification data: name and surnames.
• Contact information: e-mail address, telephone number and postal address.
• Browsing data.

5. Data provided for the sending of the Newsletter:

• Identification data: name and surnames.
• Contact information: e-mail address.
• Browsing data.

6. Data provided in order to obtain discounts or to participate in promotions:

• Identification data: name and surnames.
• Contact information: e-mail address, telephone number and postal address.
• Transaction data relative to goods and services offered by SENTAT: products and services acquired or with respects to which the User has shown interest.
• Browsing data.

In the event that the User provides third party data, they hereby declare to have the consent thereof, and undertake the commitment to forward thereto the information set forth in this Privacy Policy, exempting SENTAT from any liability to this end. However, SENTAT may carry out periodic verifications to confirm this, adopting the corresponding due diligence measures, in accordance with data protection legislation.

6.- What is SENTAT ’ legitimacy for processing the User’s data?

The legitimacy for processing your personal data is as follows:

1. Data provided to formalise a purchase:

• Execution of the contract, to manage, process, ship and monitor purchases made, and to contact the User to complete the order if they have saved their shopping cart or they have saved products in their shopping cart without completing the payment process.
• Legitimate interest, to carry out quality and satisfaction surveys, and to send, by electronic and/or conventional means, personalised commercial communications concerning products and services offered by SENTAT.
• Consentto prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests.

2. Data provided through forms concerning out of stock products:

• Consentto inform Users of the availability of products in relation with which they showed interest but were out of stock.
• Consentfor the forwarding of commercial communications by electronic and conventional means, concerning products and services offered by SENTAT
• Consentto prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests.

3. Data provided through contact forms:

• Consentto manage, process and respond to petitions, requests, incidents or enquiries by the User.
• Consentfor the forwarding of commercial communications by electronic and conventional means, concerning products and services offered by SENTAT
• Consentto prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests.

4Data provided for the sending of the Newsletter:

• Consentto manage the subscription and/or unsubscribe from the Newsletter, carried out via the channel established to this end on the Website.
• Consentfor the forwarding of commercial communications by electronic and conventional means, concerning products and services offered by
• Consentto prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests.

5Data provided in order to obtain discounts or to participate in promotions:

• Consentto manage the promotion and give effect to the discount or promotion.
• Consentfor the forwarding of commercial communications by electronic and conventional means, concerning products and services offered by SENTAT
• Consentto prepare a commercial profile, drawing on third party sources, in order to offer the User products and services in accordance with their interests.

The consent obtained for the aforesaid purposes are independent of each other, thus the User may revoke only one without affecting the others.

To revoke said consent the User may contact SENTAT throughhello@sentat.es

7.- With whom shall SENTAT share User data?

User data may be disclosed to:

• The Public Administrations where provided for by the law.
• SENTAT DESIGN SL, based on the legitimate interest conferred by data protection legislation, for administrative purposes and for managing its business group.

8.- International data transferral 

The User is hereby informed that SENTAT may contract the services of Shopify, Google, Microsoft, Dropbox, Mailchimp, Atlassian, Amazon Web Services and Slack, whose servers are located in the United States of America, which implies an international data transferral. However, international data transferral is regulated, in that the aforementioned companies have adhered to the Privacy Shield Policy.

9.- Storage of data

The User’s data shall be stored during the following periods:

1. Data provided to formalise a purchase:

• Data provided to manage, process, ship and monitor purchases made shall be stored for the duration of the contractual relationship, and once said relationship has concluded, during the statute of limitations for any legal actions that may derive thereof.
• The data used to contact the User to complete the order if they have saved their shopping cart or they have saved products in their shopping cart without completing the payment process, shall be stored for a period of 180 days.
• The data relative to satisfaction and quality surveys shall be stored five (5) years.

2. Data provided through forms concerning out of stock productsshall be processed until the communication is forwarded to the User, indicating that the product is in stock, and in the event that it is not in stock, for a period of six (6) months.
3. Data provided through contact formsshall be stored during the period necessary for its processing and for replying to the request set forth therein, and once said period has concluded, during the statute of limitations for any legal actions derived from the aforesaid request.

4 Data provided for the sending of the Newslettershall be stored until such time as the User revokes the consent given to this end.

5Data used for the forwarding of commercial communicationsshall be processed until the User objects to said use or revokes their consent.

Data used for the purposes of creating profiles, drawing on third party sources, under no circumstances shall refer to a period in excess of three (3) years.

10.- Commercial and promotional communications 

One of the purposes behind SENTAT processing of the personal data provided by Users is to forward the latter commercial communications with information relative to products, services, promotions, offers, events or relevant news for Users.

In the event that the User no longer wishes to receive commercial communications or promotions from SENTAT they may request that they be removed from said service by sending an e-mail to the following address: hello@sentat.es

11.- Responsibility of the User

The User:

• Guarantees that they are at least sixteen (16) years of age and that the data provided to SENTAT is true, exact, complete and updated. To this end, the User is responsible for the veracity of all the data provided, and shall maintain the information conveniently updated, so that it corresponds to their actual situation.
• Guarantees that it has informed third parties whose data it has provided, in the event of acting in such a manner, of the contents of this document. Similarly, it guarantees that it has obtained their authorisation for providing this data to SENTAT for the aforesaid purposes.
• Shall be responsible for any false or inexact information that it provides through the Website, and for the direct or indirect damages or losses that this may cause SENTAT or third parties.

12.- Exercising of rights

The User may forward a notification to SENTAT, to the address set forth in the heading of this Policy, or by means of an e-mail tohello@sentat.esattaching a photocopy of their national identification document, at any given time, and free-of-charge, for the purpose of:

• Revoking the consent granted.
• Obtaining confirmation regarding whether or not SENTATis processing the User’s personal data.
• Accessing their personal data.
• Correcting inaccurate or incomplete data.
• Requesting the erasure of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Restricting SENTAT processing of the data when there is compliance of any of the conditions provided for in data protection legislation.
• Requesting the portability of the data provided by the User in those cases in which this is provided for in the legislation.
• Contacting the DPO of SENTATS at the following address: hello@sentat.es.
• Lodging a claim concerning the protection of their personal data before the Spanish Data Protection Agency, addressed to C/ Jorge Juan, 6, 28001 – Madrid, when the interested party believes that SENTAT has breached their rights under data protection legislation.

13.- Security measures

SENTAT shall at all times process the User’s data with the strictest confidentiality and fulfil its obligation to secrecy, in accordance with the provisions of the prevailing legislation, adopting to this end the necessary technical and organisational measures to ensure the security of the data and prevent their unauthorised alteration, loss, processing or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

14.- Changes

SENTAT reserves the right to review its Privacy Policy whenever it deems appropriate, which will be duly notified to Users. For this reason, we ask that you regularly check this privacy declaration so as to read SENTAT` most recent version of its Privacy Policy.

15.- Acceptance and Consent

The User declares that it has been informed with respects to personal data protection, accepting and consenting to the automated processing thereof by SENTAT in the manner and for the purposes indicated in this Privacy Policy.